About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

127 ratings and 105 comments received in the last 90 days.

08 May 2026

excellent communication, speedy arrival

06 May 2026

Great service from Sytner & the car has exceeded all expectations.

01 May 2026

Friendly and knowledgeable The sales staff were so easy to deal with and nothing was too much trouble... explained everything clearly

30 April 2026

Adam was great. Went to a different dealer previously and they were terrible. Adam and Tony were very helpful.

26 April 2026

All the staff I dealt with during my purchase were helpful, friendly, not pushy in anyway and this is the third Mini I have purchased from this dealership so I think that speaks volume.

21 April 2026

Regular updates provided by Joe Knight and efficient handover of the car.

21 April 2026

Great cars and every new model gets better and better and yet always maintains that special MINI DNA

20 April 2026

Friendly and supportive throughout. The only issue we had was with the digital keys.

08 April 2026

Salesman very friendly and helpful. All our questions were dealt with very efficiently.

08 April 2026

One little issue with the license plate, but was resolved.

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04 April 2026

The right level of information and detail. Made the experience easy, no fuss or bother. Sales staff answered questions and offered advice and guidance.

03 April 2026

I was treated extremely good the service was second to none, from the start all the appointments that was booked were spot on, kept on time and executed well done to the team I was very impressed and satisfied

02 April 2026

Spent time ensuring we understood options and whole process wasn't rushed. Joe was very helpful.

31 March 2026

Everything was easy with regular updates. Personal and friendly service.

24 March 2026

Very efficient and helpful

16 March 2026

Professional and knowledgeable agent

16 March 2026

Darren was very helpful taking plenty of time to show us the car and explain all the features. We were made to feel very welcome by all staff members

10 March 2026

Smooth process throughout, everything explained during the purchase and kept informed as it progressed.

10 March 2026

Great service and communication from Luan at Sytner Tring

08 March 2026

Darren was extremely helpful and professional, answering all of my questions and keeping me informed the whole time.

04 March 2026

Darren Henshaw and the team were very helpful and provided support if I had questions. It was a very smooth process.

26 February 2026

The whole process from initial enquiry to final car collection was easy and both luan and the finance manager spent lots of time answering questions and finding the right car for me

13 May 2026

Friendly , efficient staff.

13 May 2026

The service of my Mini began on time. The Showroom was very clean and the waiting area was comfortable. The tea/coffee facilities were very welcome and the Staff were friendly and helpful.

12 May 2026

A professional service as always. Soecial shout out for the team member responsible for the complementary cleaning of my car, it was really appreciated- Thank you

12 May 2026

Everything was explained so I could understand

08 May 2026

Yes good thanks

06 May 2026

great service

06 May 2026

Easy to book, was able to work while I waited, great service as ever from Lloyd and the team.

03 May 2026

Always come back to where I bought my Mini even though I no longer live locally.

03 May 2026

Helpful staff and good communication

02 May 2026

LLoyd was excellent and looked after the process well, despite the mini being off the road for 2 weeks. Great work

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02 May 2026

Booking was nice and easy and Lloyd was great at explaining the options available for my mini. I was kept up to date on the progress of the service. Absoutly fantastic service.

30 April 2026

Kept informed whilst waiting

30 April 2026

Excellent customer service

29 April 2026

Great service really friendly and efficient

29 April 2026

i have no complaint with the site staff, the system they work within reflects the stars. Online,iwas unable to book an MOT and service, thoughtthat would be basic. Phoning, i was unable to speak to a person, only to leave my details to be called back

27 April 2026

Always professional

27 April 2026

MOT was carried out and issues raised were dealt with accordingly.

27 April 2026

Very helpful, knew their job, especially reception desk run by Lloyd.

27 April 2026

As always, the service was 10/10 from start to finish. Lloyd is always so welcoming upon arrival and communicates throughout the process. Great communication via whatsapp/text messages and everything was so quick and efficient!

24 April 2026

Great service all round from booking to delivery to picking up car after the service of car

22 April 2026

Great service

21 April 2026

Lloyd was courteous and helpful. The work was carried out promptly.

19 April 2026

Felt like a personalised service. Staff very helpful in particular Lloyd who kept me informed of service and repairs.

17 April 2026

Helpful, polite, knowledgeable staff

16 April 2026

As usual, very efficient, very friendly, good job, very clear communication and a nice clean car too.

14 April 2026

Job done on time and no problems since. Car went in for new brake pads so was particularly impressed by Service Assistant ordering new discs just in case they were needed.

13 April 2026

Prompt responsive good comms. Overpriced quote for tyre and windscreen wiper replacements. Got tyre elsewhere for £100 less!!!!!

13 April 2026

Polite and I was out much faster than expected

13 April 2026

Work commenced promptly on arrival and completed within a reasonable period. Friendly service staff.

12 April 2026

Good service. But the computer based 'check in' took much longer.

09 April 2026

Super efficient- really appreciated the video feedback on some of the testing. MOT fitted in as well. Definitely worth the 5 stars

08 April 2026

It was great that you were open on Good Friday. This helped me a lot. Great customer service and communication.

06 April 2026

Excellent customer service as usual.

29 March 2026

They were great

29 March 2026

In 24 hours 1 valve 2 tyres then another tyre as valve wasnt the issue the tyre was ... over £600 bill and inconvenience

28 March 2026

Everything was done in a timely manner and the price was ok

26 March 2026

Very good and friendly

26 March 2026

Always a great experience

25 March 2026

Trustworthy staff

25 March 2026

Customer service excellent. Kept me updated of service via video .

24 March 2026

Prompt efficient service.

23 March 2026

Quick analysis of the car and prompt action. Also, whilst recommending one or two additions, I didn't feel like there was any forced selling.

23 March 2026

Always super efficient

22 March 2026

They did not fix a key issue and I phoned after to rearrange - and still waiting for call (after being told I would be).

21 March 2026

Lloyd's communication was great. He is very clear and was upfront about the extent of the work to be done. His communication is refreshingly direct.

20 March 2026

Everything went to plan with no delays. Easy to book and reception helpful and friendly.

19 March 2026

Always received excellent service from this particular dealership

18 March 2026

Was always kept up to date on the progress Friendly staff

16 March 2026

very satisfied with friendliness of the staff, less satisfied that a minor service had been missed. Advised to contact EMac to try to get reimbursement. I think Mini should be doing that as they are at fault.

14 March 2026

Very efficient & helpful

14 March 2026

Very efficient book in and quick turn around for the service

13 March 2026

Great service.

11 March 2026

Courteous, friendly staff. Take you through every step of the procedure and happy to answer any questions.

11 March 2026

Very efficient & helpful

10 March 2026

Always good service from Lloyd who keeps me informed and efficiently sorts the process! Very polite guy! Also good to have the video of inspection which reassures when something is found and the mechanic explains in detail

10 March 2026

Easy to book appointment with good availability

10 March 2026

Very helpful, friendly and good service

09 March 2026

It would have been 5 stars if we could have had a better experience With the booking, the problem was as senior citizens we would like to be able to dial a number to get through to the mini reception rather than going through a automated system.

09 March 2026

Great service as always

08 March 2026

Very happy with all service

07 March 2026

Always helpful and professional

07 March 2026

Great service on the day, thank you

05 March 2026

Staffs are very nice and polite. They will always update you the step for the repair of my car.

05 March 2026

The whole process from initial enquiry to collection was easy with Luan and Steve spending with both me and my husband to find the right car for my budget

03 March 2026

Great service, getting video of car when it was being expected is really helpful

02 March 2026

Great service as usual.

01 March 2026

Took less time than anticipated, helpful staff

01 March 2026

Very efficient friendly service and kept informed

28 February 2026

Fast, efficient, friendly service.

27 February 2026

Excellent and friendly service

24 February 2026

Amazing staff and very helpful

24 February 2026

I was kept well informed regarding the service and mot of my mini. The staff and mechanics were professional, friendly and helpful.

24 February 2026

Good customer to service provider contact and a job well done

23 February 2026

Lloyd at Tring Service went above and beyond liaising with Sytner Sheffield where I'd recently purchased a second hand mini a few weeks previously resulting in no charge for the engine oil required. Thank you for the great customer service.

23 February 2026

Easy booking system convenient time for service

23 February 2026

The staff mostly. I also like the video and the informative narrative on it.

23 February 2026

Lloyd and his team are always friendly and keep me advised of how the service is going.

23 February 2026

Easy to book, appreciated the 90min wait option with complimentary coffee and biscuits and the car valet and addition of renewing windscreen wipers.

21 February 2026

Great customer service and honest feedback based on diagnostic of my car. Lloyd was very professional and knowledgeable and a credit to the mini team. Mini reg no. LD13VUO

21 February 2026

All went smoothly

21 February 2026

Was disappointed that you would no longer collect my car for service and MOT but I was able to wait for the work to be done and it was all fine .

20 February 2026

Always a great service

20 February 2026

Great service an attention from the team

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Sytner Tring.

Address

London Road (A4251), Cow Roast, Tring, HP23 5RE

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01442 890 666

Map

Areas served

Tring as well as surrounding areas including Hemel Hempstead, Aylesbury, Berkhamsted and Kings Langley

View map

Address

London Road (A4251), Cow Roast, Tring, HP23 5RE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

01442 890 666

Map

Areas served

Tring as well as surrounding areas including Hemel Hempstead, Aylesbury, Berkhamsted and Kings Langley

View map