About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

176 ratings and 138 comments received in the last 90 days.

07 September 2026

Every aspect of the purchase & delivery was handled in a very satisfactory way.

04 September 2026

Sales staff were excellent - great Customer Service!

27 August 2026

very good service nice people knew all answers to my questions

26 August 2026

The process was handled professionally from start to finish. Adam and the team were helpful and considerate of our needs at all times.

15 August 2026

Really good service and advice

14 August 2026

Received excellent customer service from the whole team, spent a lot of time answering all my questions and helping get in the car I really wanted. Joe also came in early one morning to help sort out something so I could get to work on time!

09 August 2026

All the staff in Tring are friendly and helpful. Bethany, my particular sales assistant on this occasion, was very knowledgeable and a great support thoughout the process - and afterwards!

07 August 2026

Great support from Luan Skeates, the MINI Sales Executive who dealt with the sale. Luan responded very quickly to our queries and moved the deal through with great efficiency. At the time of the handover Luan took me through all the key features.

07 August 2026

Excellent service despite the long wait for the car

05 August 2026

Joe was really good and kept me informed

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05 August 2026

Darren was very helpful and patient

02 August 2026

All the staff were very helpful and polite

19 July 2026

Very helpful and knowledgeable staff

08 July 2026

Great customer service

03 July 2026

Great service at Sytner Tring with staff knowledgeable, patient and polite.

01 July 2026

Informative and efficient

01 July 2026

Can't fault the experience,staff very professional and courteous.Nothing was too much trouble and I wouldn't hesitate in recommending Sytner Tring Mini.

30 June 2026

Everyone so helpful & I love my new mini. Couldn't be happier with the experience

18 June 2026

I was kept informed of my new mini with weekly emails. I was felt welcome to ask any questions before and after the purchase. I found everyone at Synter Tring very helpful.

09 September 2026

Mainly very good. They didn't reset the light for the replaced brake pads so I will have to go back to get this sorted. Not ideal. The service advisor was very good.

09 September 2026

Good communication and work completed on time

08 September 2026

Issue was dealt with over 2 visits good customer service and very helpful staff

07 September 2026

Hassle free, sorted issue quickly. Lloyd is brilliant!

05 September 2026

Very expensive for a basic service

04 September 2026

Great service staff were very nice and helpful

03 September 2026

Excellent efficient service

03 September 2026

Good service

03 September 2026

Arrived early and staff were very accommodating as had the wrong time in my diary

02 September 2026

Lloyd went well over and above what he needed to for this visit. He has always been a very professional guy to deal with. I am always very happy when I can speak with him directly and not through Sytners massively frustrating, awful Contact Cent.

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02 September 2026

Lloydd looked after me extremely well, and kept me fully informed along the way

02 September 2026

Great service and communication. Outrageous costs for replacement tyres £40-£50 more than all the local tyre centres.

02 September 2026

Very polite service

02 September 2026

Thank you to Lloyd for replying to our emailed queries and quickly getting our mini diagnosed and organising the repair. Video of inspection and diagnosis was really helpful as was the good advice.

02 September 2026

Very courteous and professional handling by the person on the desk. Described clearly how the service day was going to go and the handover of the loan car was painless.

01 September 2026

Lloyd and the team are absolutely great, so welcoming and super helpful

01 September 2026

Always an excellent service at Mini Tring

01 September 2026

Great service and returned car for me. Appreciated.

01 September 2026

Always friendly. Lovely waiting area. Regular updates during the service

31 August 2026

Satisfied with the service received and communication was great

31 August 2026

Efficient check in .. kept up-to-date with progress, seamless process.

30 August 2026

Lloyd was fantastic! He was efficient and polite and kept us posted as to what was happening.

27 August 2026

Friendly professional staff

27 August 2026

All very efficient

26 August 2026

efficient and good communicatiom

25 August 2026

Friendly service

25 August 2026

The whole process from booking a convenient time and date for the work to be carried out, plus having details of what work needed doing and how long it would take was very professionally explained by Lloyd William on the service desk.

25 August 2026

Adam was attentive and informative throughout the process.

25 August 2026

Have been coming to Tring for the past 16 years, even though I no longer live locally

24 August 2026

Easy to book a service online, appointment available close to booking time, great customer service

23 August 2026

Lloyd kept me informed the whole time. The car was almost finished on time even though a technician had called in sick.

23 August 2026

MOT and video of my mini being inspected.

23 August 2026

Easy to arrange.

23 August 2026

Great communication from Lloyd. Very attentive.

23 August 2026

Excellent Service

20 August 2026

Fixed an issue with the horn without us asking them to.

20 August 2026

Very efficient, friendly & accommodating.

20 August 2026

Always friendly and very helpful service at Sytner and I've been a customer for over a decade

19 August 2026

The whole team were great, special thanks needs to go to Bethany as she had kept me informed all the way through the process of getting my new car.

18 August 2026

Great service and got to the bottom of the problem quickly

18 August 2026

Friendliness and efficiency of service personnel.

18 August 2026

Always very good , keep you updated with videos while your waiting, very friendly and transparent about what doing and the cost , relaxed atmosphere and drinks supplied

17 August 2026

Appointment was carried out on time. All the staff were very professional especially Lloyd William who was our point of contact.

17 August 2026

Super helpful staff with good contact, but the problem wasn't totally fixed when I came to collect which means I need to return my mini for another days work. I can not fault the customer service and how helpful staff were.

16 August 2026

Great service, also that we could drop our car off and pick it up after our short break away

13 August 2026

Staff helpful and friendly

11 August 2026

Very comfortable area for me to wait for my mini to be serviced and they provided me with tea and biscuits, and the staff were very friendly and hellpful.

11 August 2026

An excellent level of service

09 August 2026

First class service

09 August 2026

Always get amazing service. Lloyd in particular is fantastic.

08 August 2026

Pleasant professional experience

07 August 2026

Four stars. I had trouble understandingvthe technican carrying out our Health Check. Overall though the service was first class as always. Jack kept us informed of the progress of works.

07 August 2026

I was very pleased with the service provided. The team kept me fully up to date and I also received a phone call to explain that my tyres needed replacing, which I appreciated as it allowed me to make an informed decision. The staff were helpful

05 August 2026

Very Good

05 August 2026

Good service while I waited. Clear overview of anything that needed doing

05 August 2026

Always friendly and helpful

04 August 2026

The staff in Tring are super and Bethany, my sales advisor on this occasion, was very knowledgeable, helpful and friendly and she supported me throughout the process - and after!

03 August 2026

It was not to bad under the circumstances they didn't have a courtesy car to give me while job was carried out

03 August 2026

Attentive service, kept informed of service progression.

31 July 2026

Work on the fuel tank is dependent on seeing if it has impact been fixed . However considering my car was at the garage for 10 days and not cleaned even after being offered that service is disappointing especially as such a basic level of service.

31 July 2026

Kept up to date with progress

30 July 2026

Always very helpful and efficient.

27 July 2026

Work done well and to time

27 July 2026

Efficient and friendly staff

26 July 2026

Jack Price was exceptional in giving mr service with regard to my MInI Cooper S and will thorough recommend him for any promotion. Keep it up

25 July 2026

All good, the guys were friendly and helpful ??

25 July 2026

The team was expecting me and everything was very efficiently handled by most pleasant people. You are fortunate to have such people working with you

24 July 2026

Very good service

24 July 2026

Happy with the service

23 July 2026

Quick service, polite staff and great coffee!

21 July 2026

Easy book in, drop off and kept up to date during the service

20 July 2026

Staff helpful and times stated met

16 July 2026

Updates

13 July 2026

Friendly efficient service by the team. Kept informed of issues and timings.

13 July 2026

Excellent service and hot me out of a bind! ?? thank you

12 July 2026

Job carried out efficiently.

11 July 2026

I would have appreciated an earlier appointment as the car had an issue with the horn. I did not feel safe driving once I had discovered this.

11 July 2026

Fitted my vehicle in very quickly for brake pads. Lloyd is always very helpful

10 July 2026

Lloyd was very personable, listened to my concerns and responded very helpfully and with great consideration.

09 July 2026

Although the car was ready a day later than planned this was explained to us and managed really well

09 July 2026

From arranging the appointment, to getting the quote to the work being done excellent work by all involved, professional quick and helpful.

09 July 2026

Really excellent service - easy to book, everything was on time, your people are polite and friendly, and the video summary shared by the engineer really helps me to trust your recommendations. You'd be 5-star if you were a bit cheaper.

09 July 2026

Always helpful, friendly and reliable.

09 July 2026

Very helpful in finding a quick solution so I could go on holiday

07 July 2026

Great service from Lloyd and the team.

07 July 2026

Friendly, honest and efficient service by the team.

06 July 2026

Issue identified and quickly resolved

06 July 2026

The team are very helpful and courteous.

06 July 2026

Work was completed in timeframe agreed, kept informed about progress

06 July 2026

From initial enquiry, trading in my car to purchasing a new Mini the experience was first class

06 July 2026

Great staff quick turnaround

05 July 2026

Always a good experience at your Tring centre.

05 July 2026

Lloyd kept me informed on the progress on my vehicle and was very helpful with advice and suggestions when it failed its MOT.

05 July 2026

Prompt appointment arranged when needed new brake pads

05 July 2026

The team we EXCELLENT from Stagg to finish!

05 July 2026

Good service as usual

05 July 2026

Very professional, helpful and efficient customer service.

04 July 2026

Brilliant customer service

03 July 2026

Very efficient, done everything asked whilst I waited

02 July 2026

Arrived a little early but dealt with promptly.

01 July 2026

Efficient, and Lloyd on reception is very informative, friendly.

01 July 2026

I felt that everyone went out of their way to give me the best service possible. They make me feel like a valued customer

30 June 2026

Great staff

29 June 2026

Car was immediately worked on at my arranged time, polite and helpful reception staff. A free carwash was offered, and the work completed in a very short time.

29 June 2026

Excellent customer service.

29 June 2026

Friendly, kept me up to date.

25 June 2026

Always fantastic service at Sytner Tring. A shout out to Lloyd, a great ambassador for the branch . 5* service , helpful, knowledgeable & always cheerful .

25 June 2026

Slick, easy, liked the video. Only sold me what I needed Valet and clean

23 June 2026

Lloyd was outstanding.

22 June 2026

Polite professional service

22 June 2026

Efficient friendly service. Thank you Lloyd!

21 June 2026

Great customer service as always .work all carried out in time Stated. ..big Thankyou to Lloyd for going the extra mile with sorting everything out for me .

21 June 2026

I would have given this 5 stars but the experience of getting to speak to someone on the phone is very difficult. Once you speak to someone they are very helpftand professional

20 June 2026

Serviced on time and in the agreed time

20 June 2026

Great customer service all round

17 June 2026

Excellent service around Wheel Refurb, and coms from point of contact. Unfortunately when we picked up the car, it appears software had not actually been updated.The software concerned was the main system F/W. Car also hadnt been cleaned as opted for